Refund
policy

1. When we refund

1.1 If we do not, or cannot, provide the service you paid for, we refund the part of the fee for the period during which the service was not provided.

1.2 If you were charged by mistake, for example charged twice or charged the wrong amount, we refund the amount charged in error in full.

2. When we do not refund

Choosing not to use the gym, or deciding to end your membership because of the house rules or the Membership Agreement, is not a failure by the gym to provide the service, so it does not give a right to a refund.

3. How to ask for a refund

3.1 Ask at reception, or contact us on +973 3333 5681 (phone or WhatsApp) or at info@almannaigym.com. Please give your name, your membership number and your receipt number.

3.2 We reply within five working days.

4. How you are paid back

4.1 An approved refund is paid back to the method you paid with: to the same card or BenefitPay account for online and card payments, and in cash or by bank transfer for cash payments.

4.2 We send an approved refund within 14 days. The time it then takes to reach your account depends on your bank.

5. Your rights

Nothing in this policy limits your rights under Law No. 35 of 2012 with respect to Consumer Protection and its Implementing Regulation.

6. Contact

AL MANNAI GYM W.L.L · Flat/Shop 48, Building 2561, Road 66, Block 646, Al Nuwaidrat, Kingdom of Bahrain · +973 3333 5681 · info@almannaigym.com